Innovation, Not Information Overload, May Be What 2008 Is All About
Information overload isn’t just for librarians anymore. As long as I’ve been in this profession, and especially in the past few years, having more information than I can possibly cope with is name of...
View ArticleAdd This Design Journal To Your Reading List
Given how the interest in design thinking and design is spreading across disciplines (and a few design and UX bloggers noted their surprise at finding an article about design thinking in a library...
View ArticleA Well Designed Meal Results In An Excellent (learning) Experience
I’m hardly a gastronome. I’ll eat just about anything, and I’m happy with simple foods – anything from mac & cheese from the box to a grilled piece of fish tossed from the skillet to the plate....
View ArticleDeep Dive, Maya Design And Librarian-UX Connections
When I want to share and explain the concepts of design thinking with an audience of librarians I often make use of the video “The Deep Dive.” It was originally an episode of Nightline shown in 1991,...
View ArticleSignposts On The Road To The Library User Experience
Two things happened this past week that stood out for me as signposts that more librarians are becoming familiar with the user experience concept. It is mixed news. It is good that more librarians in...
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Good Experiences Are The Best Defense Against Badvocacy
One of my job responsibilities at the Temple University Libraries is to serve as the official complaint department. That’s right. The complaints and suggestions are funneled to me. I investigate each...
View ArticleDiscovering Inspiration In The Retail Sector
Some bad news came for two large retailers at the end of 2011. Sears Holding Corporation, the parent of Sears and K-Mart, announced that it would close 100-120 stores across the United States. With...
View ArticleConvenience Trumps Quality? Blame Joe Thompson
In the age of customer expectations, convenience rules. Short on time, too busy to learn something new, focused more on the surface than the complexity lying below it, the contemporary consumer – and...
View ArticleLibrarians Still Matter In a Self-Serve World
Let’s face it. Community members can manage their research and a host of other library chores pretty well in the library web environment without the need of intervention from library personnel. I’m a...
View ArticleIDEO Was Here
“[Enter Name] consulted/partnered/teamed [choose one] with IDEO to transform/re-imagine/design [choose one] an innovative/revolutionary/empathic [choose one] solution.” Is it my imagination or does it...
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